Refund policy

Return & Refund Policy – SKINixir

At SKINixir, we value your satisfaction and strive to deliver high-quality, handmade skincare products. If you are not completely satisfied with your purchase, we’re here to help.

1. Return Policy

  • You can request a return within 3 business days of receiving your order.

  • To be eligible for a return:

    • The item must be unused, unopened, and in its original packaging.

    • Proof of purchase (order number, invoice, or receipt) must be provided.

  • Due to hygiene and safety reasons, we cannot accept returns of products that have been opened or used.

2. Refund Policy

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7 business days and will be credited to your original method of payment.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a mistake on our part (e.g., wrong item sent or damaged product).

3. Exchanges

  • We only replace items if they are defective or damaged upon arrival.

  • If you need to exchange a product for the same item, please contact us at the email below within 3 business days.

4. How to Initiate a Return

To start a return or exchange:

  1. Email us at skinixirofficialstore@gmail.com or call 0326-4545664 within 3 business days of receiving your product.

  2. Provide your order number, product details, and reason for the return.

  3. We will guide you through the return shipping process.

5. Contact Us

If you have any questions about our Return & Refund Policy, please contact us: